USE CODE NEWBOX FOR $13 OFF YOUR FIRST LIFT BOX!

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FREQUENTLY ASKED QUESTIONS


GENERAL QUESTIONS

How do I become a subscriber?

Select the type of subscription you’d like and add to cart. For the Lift Box, choose your shirt size (apparel is both men and women sizing) and either a tee or tank. Once you fill in the billing information, we ask for your shipping info, and you’re all set up!  

DO YOU OFFER A MILITARY, VETERAN, OR FIRST RESPONDER DISCOUNT?

We sure do! You can find out more by clicking here.

What is your return policy?

Due to the unique nature of our product, no returns, exchanges, or refunds can be offered. Refunds are on a case by case basis. There is a $5 fee applied to your account if the transaction has already gone through. These fees cover the cost of processing fees. If you receive a damaged box, please email us at [email protected], and we’ll be happy to assist you.

Do you ship internationally? 

Not yet, but it’s in the works! We can ship to overseas Military bases! 

the lift box

What kind of items are included in the lift box?

Every month, we partner with exciting brands to get you a different variety of supplements, snacks, and workout gear or equipment, as well as a shirt or tank in our custom fit styles and great designs. We take pride in only sending the best, high quality products and test everything out ourselves first. You can get sneak peeks monthly over on our socials and check out the monthly brands we featured on Headlines Over Sidelines.

WHAT’S THE DIFFERENCE BETWEEN THE WOMEN AND MEN’S LIFT BOX?

The only difference is between the shirt styles! All other products are identical. The Women’s shirt is a more fitted cut, with a scoop neck design. We recommend sizing up from your traditional street size, due to the athletic cut. The Men’s style is closer to the typical Unisex, however it is still an athletic cut. If you have any issues with the fit or style of your shirt, please reach out to us!

How do I edit and update size information?

You are able to update any upcoming orders sizing directly in your profile. For any current processing orders, please reach out to us at [email protected] to change sizing. If you receive a shirt that just isn’t fitting the way you hoped, reach out to us and we will get you a new size! 

CAN I GET MY BOX VEGAN/GLUTEN FREE/SUGAR FREE?

At this time, we are unable to accommodate any customization for dietary needs. We do feature brands who are gluten free or vegan often but our brand partnership changes monthly. You can get sneak peeks of what we are featuring every month on our social media pages. 


WHEN DOES MY BOX SHIP?

We pack and ship out the boxes during the week of the 20th, every month. If you order prior to the 15th, you are guaranteed a spot during pack week. Any orders placed after the 15th are allocated to the following month unless we have yet to sell out of the current month. You will receive a shipping confirmation via email with tracking information. 

WHEN DOES THE BOX RENEW?

Every month on the 1st at midnight. Any changes or cancellations made to the account after this date will apply to any FOLLOWING orders, not the current one. Please reach out to us if you need assistance with a current month’s order. 

HOW DO I CANCEL?

Simply log into your account, click “Edit Subscriptions” and hit the “Cancel” button. You can cancel, or pause, any time without hassle. If you need assistance of any kind, please reach out to us via chat, email, or text at any time. We respond within 24 hours. Just a heads up, if you’ve already paid for this monthly, this will only cancel any future orders, not current ones. 

THE SNACK BOX

What kind of items are included in the SNACK box?

Snack Box is ideal for people who just want great snacks and supplements. It contains TWICE as many snacks as the Lift Box and the items are totally different from what's found in the Lift Box, making it a great selection on it's own or in addition to the Lift Box subscription.

When Do Boxes Ship Each month?

We pack and ship out the boxes during the week of the 20th, every month. If you order prior to the 15th, you are guaranteed a spot during pack week. Any orders placed after the 15th are allocated to the following month unless we have yet to sell out of the current month. You will receive a shipping confirmation via email with tracking information. 

WHEN DOES THE BOX RENEW?

Every month on the 1st at midnight. Any changes or cancellations made to the account after this date will apply to any FOLLOWING orders, not the current one. Please reach out to us if you need assistance with a current month’s order. 

How do I cancel?

Simply log into your account, click “Edit Subscriptions” and hit the “Cancel” button. You can cancel, or pause, any time without hassle. If you need assistance of any kind, please reach out to us via chat, email, or text at any time. We respond within 24 hours. Just a heads up, if you’ve already paid for this monthly, this will only cancel any future orders, not current ones. 

CAN I GET MY BOX VEGAN/GLUTEN FREE/SUGAR FREE?

At this time, we are unable to accommodate any customization for dietary needs. We do feature brands who are gluten free or vegan often but our brand partnership changes monthly. You can get sneak peeks of what we are featuring every month on our social media pages.